Refund policy

Casby Store Effective date: 08/08/2026

1. Nature of Our Products

All products sold on Casby Shop (casby.shop) are digital products delivered electronically (e.g. downloadable files, digital access, or license keys). No physical goods are shipped.

2. No Refunds After Purchase

Due to the nature of digital goods, all sales are final once a purchase is completed and access to or delivery of the digital product has occurred. We do not offer refunds, returns, or exchanges after this point, except where required by law (see Section 4).

We encourage customers to carefully review product descriptions, previews, specifications, and system/compatibility requirements before completing a purchase.

3. Exceptions

We will consider a refund only in the following limited circumstances:

  • The file is corrupted, defective, or fails to download/function correctly, and our support team is unable to resolve the issue within a reasonable time.
  • You were charged in error (e.g. duplicate charge).
  • The product delivered materially differs from what was described at the time of purchase.

To request consideration under this section, contact us at casbysupport@gmail.com within [e.g. 7 days] of purchase, including your order number and a description of the issue.

4. Your Legal Right of Withdrawal (EU/EEA Customers)

If you are a consumer located in the European Union or European Economic Area, you normally have a 14-day right to withdraw from an online purchase under EU consumer protection law.

However, because our products are digital content not supplied on a tangible medium, this right of withdrawal ends once download or access begins — provided that:

  • You gave prior express consent to immediate delivery/access, and
  • You acknowledged that you lose your right of withdrawal once delivery/access starts.

At checkout, you will be asked to confirm both of the above. Once confirmed and the product is delivered or access is granted, your statutory right of withdrawal no longer applies, consistent with this no-refund policy. If you do not provide this consent, please contact us before completing your purchase.

This section does not affect any other statutory rights you may have (e.g. rights relating to faulty or misdescribed digital content), which remain unaffected by Sections 2–3 above.

5. How to Contact Us

For any questions about this policy or an order, contact: Email: casbysupport@gmail.com Store: casby.shop